Returns & Exchanges

At Oliver Brown, we strive for excellence in every stitch, but if your purchase is not quite right, we offer a seamless return process within 28 days of delivery. Items must be returned in their original, unworn condition with all designer tags attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully place the items in their original packaging, ensuring all garment tags remain intact and the included return form is filled out.

3

Affix Shipping Label

Print your prepaid shipping label from the portal and securely attach it to the outside of your parcel, removing any old delivery stickers.

4

Drop Off and Track

Hand your package to the designated courier service and retain your proof of postage until your refund has been processed by our quality team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing